Ghurai.com

Terms and Conditions

Ordering

Client may book the tour organized by Ghurai.com in our tourist agency, by telephone, fax or other means of remote communication, or with other authorized agents.

Means of payment

cash or credit card for domestic payments – bank payment slip, e-banking bank transfer from abroad

online web payment.

Payment options

Payment of the entire amount for tours and transfers bought in agency, through authorized agents, representatives of Ghurai.com online.

When Clients makes reservation for private tour/Readymade tour/boat rental, Client pays 30% of total price within 7 days for confirming reservation. The rest of amount 70%, Client pays 30 days before taking the service of private tour/“Readymade“ tour/boat rental in Tourist agency Ghurai.com.

Important:

Be advised that this quotation is based on current currency exchange rates and may change due to rate fluctuation. Depending on the prevailing exchange rate at the time of final payment the price may increase or decrease accordingly. This is a quotation only and all services are subject to availability.

Cancellation policy

Client has the right to cancel the tour. If client cancels reservation / service purchased within 24 hours before the start of the tour, he / she is not entitled to a refund of the money paid for the tour.

If client does not appear on the departure day of the tour (which had previously paid entirely) and did not announce the arrival (within 24 hours before departure), he / she is not entitled to a refund paid for the tour.

Situations where:

group (5 people or more) purchased any of our services and cancelled it in one of the following periods

client books a daytrip/ private tour / rents a boat with skipper cancelled by himself in a following period:

up to 30 days before departure Ghurai.com retains 10% of the paid amount, and at least 100 kn

29 – 15 days before departure Ghurai.com retains 25% of the paid amount

14 – 3 days before departure Ghurai.com retains 40% of the paid amount

2 – 0 days before departure Ghurai.com retains 100% of the paid amount

Tour cancellation or change by Ghurai.com

Ghurai.com reserves the right to change the route due to unfavorable sea conditions or of any weather conditions that could endanger passengers. Final decision is made by the captain / skipper for benefit of all passengers.

Travel documents

Ghurai.com sends a voucher to the client by e-mail upon receipt of booking or after purchasing services online. Client is required to show received voucher in the printout or electronic form before using reserved service.

While buying on the points of sale, client is obligated to take a bill which serves as credible document for the tour.

Collection and use of services

Services contained in order mentioned on the voucher may be implemented as following:

Voucher serves as confirmation and purchase ticket for selected tour, transfer or any of the products referred to the agency.

Client gives a voucher to agency representative upon arrival at the place of boarding for the transfer, tour, or some of the products referred to the agency. Voucher can be used only one time.

Re-issuing vouchers in case of any loss shall be carried out in accordance with Terms and Conditions on the guest’s request. In that case, client contacts Ghurai.com with a request for reissuing the voucher.

Payment information

Payments made through credit cards are executed by secured T-Com Pay Way connections.

We accept all Major Credit Cards.

Credit card numbers are not stored on our website and are not accessible to unauthorized persons.

Credit card payment security, conversion statement and protection of information.

Client can make a payment for online reservation with credit and / or debit cards: MasterCard ®, Visa ®, American Express ®,  Client’s card is charged immediately by Ghurai.com upon transaction.

Refund and Return Policy

  • All air tickets are non-refundable in any case unless mentioned otherwise date changes.
  • Date change, cancellation, refunds and other services depend on airline policy, airline fees and agent service charges. Agent is not liable to declare any other information to passenger other than gross price of service taken.
  • After client payment if any price of service increases or becomes unavailable for booking then client must pay the difference of price. If client decides not to purchase the service, all together then refund will be given minus service charge of minimum 3000 BDT per person or as mentioned at the time of refund depending on service
  • Any air ticket may be declared non-refundable by agent irrespective of carrier rules if it does not exceed carrier rules.
  • After client payment if any price of service increases or becomes unavailable for booking then client must pay the difference of price. If client decides not to purchase the service, all together then refund will be given minus service charge of minimum 3000 BDT per person or as mentioned at the time of refund depending on service
  • We will not provide a second custom package quotation without advance payment for the tour package which will be non-refundable in all situations
  • It is your responsibility to be at the designated pick up / drop off spot & locate your driver / tour guide. Failure to do so will result in cancellation of the transfer or tour without refunds
  • If local operator fails to deliver the service, you must file official complaint with written proof. We will investigate the issue & provide refunds if complaint is valid & local operator do not dispute. Dispute & refund processing time may take 30 to 120 days
  • Booked package must be cancelled 31+ days prior to departure date, if done so refund will be given minus 10% service charge. If cancelled after 31 days prior to departure, then no refunds will be given in any case
  • All tour packages are non-refundable non-changeable. If change is permitted, you are required to pay the price difference for new dates.
  • 50% of total payment must be made for bookings the departure date of which is 31+ days later. For bookings less than 31 days early 100% payment is required. Advanced booking money is non-refundable in any case of cancellation in all situations after less than 30 days is left of departure date regardless of accommodation or any other party involved.
  • We are not responsible for any delays by 3rd party airlines, local transport or local tour operators. Any financial loss due to delays are not our responsibility. Any transport will not wait after specific waiting time. Delay due to flights will result in booking becoming a no show with no refunds given. Guest must arrange own transport in this case
  • Your driver will wait a limited amount of time after your flight lands depending upon local operator waiting time which can be 30 – 60 minutes. If you don’t find driver near the arrival area / exit gates, then driver will leave with no refunds given. If flight is delayed inform local operator immediately. They may be able to reschedule your pick up. Otherwise pick up will be cancelled with no refunds
  • Any refunds processing time will be from 30 to 90 days depending on local tour operator policy
  • If flight is delayed or missed, then guest must notify us immediately at the time they realize the flight is delayed or missed. Then we might be able to arrange airport transport but no guarantee. Otherwise airport transfer or land transfers will be counted as no show & no refunds given
  • All service price will be final at the time of actual booking. Not at the time of payment by client. Client must pay any difference of price that may occur during this period. Any dispute due to price difference after payment can be met with a refund with 10% service charge on total service value deducted with a minimum of BDT 2000+ per person in any service value amount. If client disagrees with any price increase after payment, he must notify us in writing with in 1 hour of getting confirmation from us that the service price will increase from the original quotation. If done so we shall arrange for the refund minus the service charge within 7 working days. All refunds must be collected from our office via cheque. Due to global bookings this is unavoidable
  • All services are non-refundable unless said otherwise in the original service voucher or quotation
  • After full payment if client wants to cancel the service with in one-hour client will get 100% of visa processing fee & 100% of embassy fee if embassy fee is not paid already, if embassy fee already paid then no refund will be given. No refunds after one hour of payment
  • If local operator fails to deliver the service, you must file official complaint with written proof. We will investigate the issue & provide refunds if complaint is valid & local operator do not dispute. Dispute & refund processing time may take 30 to 120 days
  • All visa fee and service charge are strictly non-refundable no matter what the visa outcome is. For any visa refusal we are not bound to show cause of refusal as it is strictly an embassy decision
  • Any un utilized service is not transferable in any situation. If you paid & cancelled a service, then all fees are non-refundable
  • Any delay more than 5 working days in giving information/documents to us for your service, then service will be cancelled without refund
  • For all visa service: after making payment for visa if you do not finish complete visa process then we will not provide any refund whatsoever
  • Ghurai.com reserves the right to change any policy without prior notice